Questions before you order
The questions clients ask most before their first project. Each service page has its own questions too.
Ordering, revisions and delivery
How do I order?
Pick a package on any service page and pay online. For explainers and music videos, choose the length in the calculator first. After you pay, a short form collects your material and we start.
How do I pay?
By card, Apple Pay or Google Pay through a secure Stripe checkout. From $100 you choose: 50% to start and 50% when your order is ready and you approve the preview, or the full price up front with 10% off. Orders under $100 and monthly plans are paid in full.
When do I pay the other 50%?
When your order is ready, we send you a preview with a watermark. Once you approve it, we send a secure Stripe invoice for the balance, and the final files without watermark follow as soon as it is paid.
What if I do not like the script and storyboard?
Explainers and music videos come with a Stage 1 guarantee. If, after your revision rounds, you do not approve the script and storyboard, we refund what you paid. Once you approve Stage 1, the deposit is no longer refundable.
What do you need from me to start?
It depends on the service: a brief or script, your logo and colors, photos or footage. The form after your order asks for exactly what your project needs.
How many revisions do I get?
Each package lists its revision rounds. In staged projects like explainers and music videos, the rounds apply to each stage: script, illustration and animation.
What if I want to change the script after it is approved?
Small wording tweaks are fine. Changes to content, structure or length after approval affect design and animation, so we price them as a scope change before doing them.
How long will my video take?
Each package shows its delivery days, counted from the day we have everything we need. Every stage waits for your approval, so we agree on a schedule before we start.
Which files will I receive?
Video files sized for where they will play, from your website to social media and big screens. Lottie projects include the files your developer needs, and the top packages include the source files.
Who owns the final video?
You do, once the order is paid in full. We may show the finished work in our portfolio unless you ask us in writing, before the order, to keep it private.
Can you make videos in other languages?
Yes. Explainer videos include the voiceover in English, Spanish or other languages on request. Tell us the language in the form after you order and we plan the script, the text on screen and the voice for it.
What if I need it faster?
Write to us with your date before you order. We tell you honestly whether we can make it and what it takes.
Still have a question?
Every service page shows its packages, samples and answers. Pick yours, or write to us first.